Run · Grow · Transform
IT Management & Consulting for hotels
We design your hotel’s technology, improve your guest experience
and help you be on top of competition
Your outsource IT partner
Hotel IT founded by hospitality IT professionals, aimed for hoteliers. We are here to drive hotels to the new era by following the latest technology trends in tourism. We are the key driver of your business taking over your hotel’s digital transformation.
Hospitality oriented IT services
â‘ Pre-opening IT consulting
② IT operation management
③ IT support
â‘ Pre-opening IT consulting
When you construct a new hotel, all the technology infrastructure must be designed in a way to support and follow the digital strategy of your business. The IT infrastructure works consist of many phases, including always many 3rd parties and require a strict timeline. We, at Hotel IT, during the construction phase, will take over everything from scratch. We will design and propose technologies that apply on hospitality, gather and review offers, coordinate with the installers, define the work timeline, organise and oversee all the work in progress and finally deliver the project as planned and within the specified budget. We help you avoid mistakes and omissions, and save money on IT before it is too late.
② IT operation management
In an operational working environment we take over all the management and auditing of your systems and procedures. Among our responsibilities are:
– Apply technology strategy for digital transformation.
– IT Budget management.
– Data & Network Security Auditing.
– Standard Operating Procedures (SOPs).
– IT asset management & IT procurement
– Technology KPIs and analytics for proactive management and circular economy.
③ IT support
At the “back of the house”, there are plenty of daily tasks to monitor and support IT systems and infrastructure (server updates, backup jobs, Wi-Fi performance, data security, etc). We apply methods that automate these tasks and we use tools that allow us to monitor all systems and inform us about anything that is wrong, so we can take actions in advance. At the “front of the house”, we support users and fix their daily issues with hardware, software, emails, etc.
Our 5-star process
Step 1
Requirements analysis
Define IT strategy, identify and analyze risks, identify and solve problems.
Step 2
Design & Planning
Define scope, create project plan, set timelines, analyse technical details and set budget.
Step 3
Procurement
Negotiation with suppliers for purchasing of hardware and software with the best deals in the market.
Step 4
Implementation
Placing hardware and software into the production environment in a meaningful and efficient manner. Coordinate with installers to deliver systems as per requirements.
Step 5
Management & Support
Manage, administer and support systems and users for daily routine tasks and operations.
Fields of action
IT infrastructure-cloud & on-premise
Servers & PCs
Storage & Backup
Networking & Internet for hotels
IP Telephony
IP TV
IP Cameras & Access control
Data & Network security
Business continuity & Disaster recovery
Structure cabling & Server room installation
End user applications
PMS & POS
Office 365 emails, collaboration & file sharing
Guest digital experience tools
Managed print services
Staff apps for optimising hotel services
Up-sell & cross-sell apps